Privacy Policy

Certainly! Here’s a Data Controller Statement for your business, ensuring compliance with UK GDPR and the Data Protection Act 2018.

Data Controller Statement

Mersey Mould is committed to protecting the privacy and security of personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Mersey Mould acts as the Data Controller for the personal information we collect, process, and store in relation to our services.

2. What Information We Collect

We may collect and process the following personal data:

• Contact details (name, email, phone number, address).

• Property details (for damp and mould surveys).

• Communication records (emails, phone call notes).

• Payment details (if applicable).

3. How We Use Your Data

We process personal data for the following purposes:

• To provide independent damp and mould surveys.

• To offer mould remediation services.

• To respond to customer enquiries and provide support.

• To comply with legal and regulatory obligations.

• To send service updates and relevant communications.

4. Lawful Basis for Processing

We process data under the following lawful bases:

• Contractual Obligation – When providing a service to you.

• Legal Obligation – To comply with regulatory requirements.

• Legitimate Interests – For business operations and customer communication.

• Consent – Where required for marketing purposes.

5. Data Sharing & Security

We do not sell personal data. We may share information with trusted third parties, such as payment processors or regulatory bodies, where necessary. All data is stored securely to prevent unauthorised access.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data.

• Restrict or object to processing.

• Withdraw consent for marketing at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Contact Us

For any data-related queries or requests, contact our Data Protection Officer (DPO) at:

Mersey Mould

Email: mark@merseymould.co.uk

Phone: 07880362827